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What is a merchant account?
A merchant account is a commercial bank account
established by a contractual "Merchant Bankcard Agreement"
between your business and the banks we represent. This account enables your
business to accept credit card payments from your customers.
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How do I apply for a merchant account?
Simply download or print an application, fill it out,
then fax it or mail it in to us. Or you can call us at (773) 763-3900
for
any assistance you need with set up or other questions you may have.
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Will I be approved and how long does it take?
Yes, normally approve 98.5% of all applications are
approved unless you have current tax liens, open bankruptcies, or you have
been placed on the Terminated Merchant List by a previous card processor.
Approvals take approximately one to twenty. If declined for any reason, a full refund will be issued.
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Is there an application or set up fee?
There
are no application fees and all merchant accounts are set up free of charge.
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Are there any long-term contracts or
annual fees?
There
are absolutely no contracts or annual fees.
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Can I sign up without a business checking account?
Yes.
All applications can be processed with a just a personal checking account,
as long as the name on the checking account matches the business name on
the merchant account application.
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Can I sign up without a business name?
Yes. You can start with just your personal information
and change to a business name at any time, at no additional cost, just by
faxing us a signed letter with your new business information.
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I don't have a voided check, what do I do?
A
signed letter from your bank indicating:
the name of the account; individuals allowed to sign on the account;
the ABA routing number; and the checking account number.
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What are the basic processing rates and fees?
The rate represents the percentage charged on all
processing while the authorization fee represents a nominal amount charged
for the authorization of each transaction.
The monthly statement fee pays for your comprehensive statement detailing
your monthly account activity, all data entry, bank customer service and
general account maintenance.
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Can I lease equipment?
Yes,
but only upon request. We believe
in offering the consumer a great product at a great price. Unlike other E-Commerce
and Card Service companies, we do not over-inflate our prices to justify a
high lease cost. We are in the
business of making sure that all merchants regardless of their credit
history or financial situation have an honest and fair shot at success. Our
pricing reflects those ideals.
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Can I use one merchant account for
multiple businesses?
Yes,
if all businesses are somewhat similar and fall under one business
name. For example Barts Auto may
cover sales of cars, repair, auto parts and towing. But that same merchant account could not
be used for Barts Chicken Shack restaurant.
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Will I have to pay a penalty fee for closing my account?
No. You can
close your account any time you like.
No questions asked.
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Can I use an existing credit card
terminal?
Absolutely. Well reprogram it free of charge.
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What credit cards will my
business be able to accept?
Visa
and MasterCard are automatically approved. You can also elect to accept
American Express, Discover, Diners Club, EBT, JCB, and a variety of fleet
cards.
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Now that I have signed up what
happens?
Once approved, your vital information will be
programmed into a credit card processing database and you will be assigned
a merchant identification number.
Your equipment is shipped within 24 hours. For online processing and wireless processing you will be
assigned a password and ID.
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Will I receive anything in the
mail?
You
will receive a Welcome Package from the Bank with all your Visa/MasterCard
merchant account information. You
will receive a separate welcome kit from all other Credit Card companies.
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How will I receive payment for
each transaction?
Once the transaction has been approved your customer's
charges from each transaction are deposited from our credit card processor
(the bank) to a checking account of your choosing. Transaction deposits normally
take 24 - 72 hours from the time of transaction. At the end of each monthly cycle you will receive a bank
statement detailing all your Visa and MasterCard transaction processing,
fees and charges for that time period.
All other card statements are mailed separately. You may also have the ability to view
all of your transaction processing online on a daily basis.
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How does your payment gateway
integrate with my web site?
You or your Webmaster can accomplish this task quickly and
easily. Simply establish a link between the payment gateway's secure server
and your business' website. Examples and instructions of the linking HTML
code are located on the payment gateway's web site along with a demo
version.
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Will your payment gateway
integrate with my shopping cart?
Yes.
We can tailor almost all payment gateway services to be compatible with any
shopping cart. However, if you have any compatibility questions or issues
contact us.
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How do I get technical assistance?
All merchant accounts come with 24-hour technical
assistance. Once your account is
opened you will receive a toll free number for technical assistance.
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